Terms of service

Who provides the service

Talivo is provided by Talivo. Questions about these terms, including anything that needs to be agreed in writing, are handled through the contact address below.

Accounts and administrator responsibility

An administrator account can see and change participant data, course content and issued credentials. The customer organisation is responsible for who holds an administrator account, for keeping sign-in credentials confidential, and for withdrawing access when someone changes role or leaves.

The customer organisation is also responsible for the accuracy of the details it enters about its participants, because those details appear on issued credentials.

Acceptable use

The service may not be used to:

• upload or distribute unlawful material, or material the customer organisation has no right to use;
• invite people who have not agreed to take part in the training, or use participant contact details for unrelated messaging;
• attempt to reach another organisation's data, probe or circumvent access controls, or interfere with the operation of the service;
• resell or provide the platform to a third party as a service of its own without a separate written agreement;
• present a credential as certifying something the underlying course did not assess.

Course content the customer organisation creates

Courses, chapters, questions, uploaded documents, images and any certificate design a customer organisation creates remain that organisation's property. Nothing in these terms transfers ownership of them to Talivo.

Talivo is granted only the permission it needs to run the service: to store this material, display it to the participants the organisation invites, and process it to produce credentials, backups and the organisation's own reporting.

The customer organisation is responsible for the accuracy and lawfulness of the training material it publishes, including any third-party material it uploads.

Training records and what a credential means

The platform records course completion, exam results and issued credentials, and can present a credential for public verification. A credential states that a named participant completed a course as the issuing organisation defined it, on a given date.

It is not a licence, an authorisation to practise, a public register entry, or an accreditation by Talivo of the issuing organisation or its training. Whether the training meets a legal or industry requirement is a matter between the customer organisation and whoever imposes that requirement.

Deleting a course, a participant or an account can remove the records behind an issued credential, and a removed credential can no longer be verified.

Third-party and optional services

Some features rely on services outside the platform, for example email delivery, or embedded video where an organisation has switched it on. Where a feature is optional, the customer organisation chooses whether to use it, and its provider's own terms then apply to that part.

Changes to the service and maintenance

The service is developed continuously: features are added, changed and occasionally withdrawn, and maintenance can interrupt access. Talivo aims to keep interruptions short and to give notice of planned maintenance where practical.

These terms do not set a guaranteed level of availability or a guaranteed response time. Where either is required, it has to be agreed separately in writing.

Suspension and ending the agreement

Either party may end the agreement by giving notice in writing. Talivo may suspend access where the service is being used in breach of the acceptable-use section, where use threatens the security or operation of the platform, or where an agreed invoice remains unpaid after a reminder.

The customer organisation should export the records it needs before access ends, because closing an account removes its data and its issued credentials can then no longer be verified.

The platform itself

Talivo, its software, design, documentation and name remain the property of Talivo. Use of the service does not transfer any right in them, and nothing may be copied, decompiled or reproduced as a competing service.

Warranty and liability

The service is provided as it is. Talivo does not warrant that it will be uninterrupted or error-free, and does not warrant that a customer organisation's training satisfies any particular legal or industry requirement.

Talivo is not liable for indirect or consequential loss, including lost profit, lost business or the cost of retraining. Nothing in these terms limits liability that cannot be limited under applicable law, including liability for intent or gross negligence.

The customer organisation remains responsible for the content it publishes and for the decisions it makes on the basis of the platform's records.

Changes, governing law and disputes

These terms can change as the service develops. A material change is notified in advance where practical, and the effective date above shows which version applies.

Swedish law governs these terms, and a dispute that cannot be resolved between the parties is heard by the general courts of Sweden.